Technical Help

Q: What are cookies and are they safe?

2018-05-01T15:47:32+00:00 By |

To purchase and to download our products, the Internet browser you are using must be enabled to accept HTTP cookie files. HTTP cookies are small bits of data that a Web page asks a browser to store on a user's computer, either in RAM or on the hard drive. Cookies cannot be used to "see"

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Q: I am experiencing problems using this Web site.

2018-05-02T10:34:59+00:00 By |

Occasionally, this Web site may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Internet Explorer) and make sure your browser accepts cookies. If you continue to experience problems, please try to access the Web site at a later time.

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Q: My computer is giving me an error

2018-05-02T10:41:06+00:00 By |

In order to use .pdf forms (.pdf is Portable Document Format), your computer must have a recent version of the free Adobe Acrobat Reader installed, no earlier than 4.0 but preferably no earlier than 5.0. These forms (.pdf) do NOT work in Microsoft Word or any other word processing program, they ONLY work using the

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Q: Do I need any other software to use these templates?

2018-05-01T16:09:26+00:00 By |

That depends. Most people already use Microsoft Office but if you don't have MS Office, you can try OpenOffice or even Google Docs. However, not all software is the same and may require additional changes to the template. That is to say that we have seen some formulas fail to import into other productivity platforms

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Q: My computer gives me a message that the file/form has a virus

2018-05-02T10:41:24+00:00 By |

Please don't worry. None of these templates have viruses. Some of the templates we sell work by using something called Macros. This is a sort of programming that goes on in the background and is inserted into the template file. Generally, if your security levels are set High in Microsoft Office, you will receive a

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Q: I can’t find the form on my computer

2018-05-02T10:42:06+00:00 By |

When downloading, we recommend saving the file(s) to your desktop.  Then go back to your desktop to move these files where you would like them to go. Remember that you may need to "unzip" the files before using them.  See the FAQ item "How to Unzip a file" for more details on this. If

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Q: I downloaded the file but can’t find it

2018-05-02T10:42:17+00:00 By |

We usually recommend saving downloaded files to your desktop. This provides easy access to the files until you are ready to store them in a more permanent place on your computer. Many files provided by ConstructionOfficeOnline.com are compressed using a Zip utility. This reduces the file size for faster downloads and simplifies the process where

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Q: (unzip) How do I change the file from .zip to the right format?

2018-05-02T10:42:29+00:00 By |

Q: (unzip) How do I change the file from .zip to the right format? A: We like using 7-Zip Many of the files on ConstructionOfficeOnline.com are in zip format which allows us to: Reduce the file size and speed up downloading. Package multiple files into one download. You'll need to decompress or "Unzip" the files

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Q: How long does it take to download the templates

2018-05-02T10:43:58+00:00 By |

A: Less than a minute This really depends on your internet connection as well as any firewall for a corporate network. Generally, the download should take no more than 1 minute with a typical DSL connection. If you continue to experience a delay in your download, please let us know and we'll forward the

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Q: When will I receive my file?

2018-05-02T10:45:03+00:00 By |

A:  Within minutes or as fast as email can go. After your payment process is complete, you will receive a confirmation email letting you know your payment is complete.  You can now download your files two ways. Download Link sent by email You will receive an email with the download link(s) for the files

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