Technical Help

Q: What are cookies and are they safe?

2018-05-01T15:47:32-07:00By |Categories: , , |

To purchase and to download our products, the Internet browser you are using must be enabled to accept HTTP cookie files. HTTP cookies are small bits of data that a Web page asks a browser to store on a user's computer, either in RAM or on the hard drive. Cookies cannot be used to "see" [...]

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Q: I am experiencing problems using this Web site.

2018-05-02T10:34:59-07:00By |Categories: , , |

Occasionally, this Web site may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Internet Explorer) and make sure your browser accepts cookies. If you continue to experience problems, please try to access the Web site at a later time.

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Q: My computer is giving me an error

2018-05-02T10:41:06-07:00By |Categories: , , , |

In order to use .pdf forms (.pdf is Portable Document Format), your computer must have a recent version of the free Adobe Acrobat Reader installed, no earlier than 4.0 but preferably no earlier than 5.0. These forms (.pdf) do NOT work in Microsoft Word or any other word processing program, they ONLY work using the [...]

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Q: Do I need any other software to use these templates?

2018-05-01T16:09:26-07:00By |Categories: , , , |

That depends. Most people already use Microsoft Office but if you don't have MS Office, you can try OpenOffice or even Google Docs. However, not all software is the same and may require additional changes to the template. That is to say that we have seen some formulas fail to import into other productivity platforms [...]

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Q: My computer gives me a message that the file/form has a virus

2018-05-02T10:41:24-07:00By |Categories: , , |

Please don't worry. None of these templates have viruses. Some of the templates we sell work by using something called Macros. This is a sort of programming that goes on in the background and is inserted into the template file. Generally, if your security levels are set High in Microsoft Office, you will receive a [...]

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