Help Center 2017-08-17T21:03:53+00:00
FAQs 2017-08-17T20:27:14+00:00
Q: How do I get the template? 2017-06-07T11:58:58+00:00

Download the file(s)

Once you have completed the purchase process, two things will happen:

      You will be taken to a confirmation page that shows the transaction has been complete. Wait for about 10 seconds and you will be automatically be taken back to Construction Office Online and given our confirmation page. This page will also show you the transaction number and a link to Download your purchase.
      In addition to the above, you will receive multiple emails detailing the purchase process. Once payment is approved, you will receive an email from us with a download link inside the email. Upon clicking this link, you will be taken to the download page where you can click and save your purchase.

Remember, these links are good for only a short period of time and will automatically become inactive after 3 days.

Q: What are cookies and are they safe? 2017-06-07T11:57:43+00:00

To purchase and to download our products, the Internet browser you are using must be enabled to accept HTTP cookie files. HTTP cookies are small bits of data that a Web page asks a browser to store on a user’s computer, either in RAM or on the hard drive. Cookies cannot be used to “see” any other data on the user’s computer, nor can they determine the user’s e-mail address or identity.

If you have selected your Internet browser’s option to turn off or disable cookies, or if you are using a cookie blocker, you will not be able to transact business at Construction Office Online until you have configured the browser to accept cookies. Once cookies have been enabled, we can recognize you as a current customer the next time you visit us online.

Q: What type of payment do you accept? 2017-06-07T11:54:09+00:00

Orders must be charged on a major credit card. ConstructionOfficeOnline.com will fulfill orders charged to valid American Express, Discover, MasterCard and Visa accounts.

Be sure to enter your card number, expiration date and personal data accurately.

Review this information carefully when your completed order is displayed before submitting it.

Q: Is it safe to use my credit card online? 2017-06-07T11:53:36+00:00

Yes. When you use your credit card to purchase products on our Web site, rest assured that your transaction information is transmitted over a secure connection.

Our merchant account services are provided by PayPal and uses Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL. This technology safeguards your personal information when it is transmitted to us.

All online transactions are secured by

verisign logo

paypal logo

How the Buying Process Works:

PayPal is designed from the ground up to be a safer way to send money online. PayPal doesn’t expose or sell your financial information to merchants.

1. Your sensitive financial information is securely stored on PayPal servers.
2. When you use PayPal to pay online, you provide only your PayPal email address.
3. ConstructionOfficeOnline receives payment from PayPal without ever seeing your financial information.
4. You receive an email confirmation that your transaction has been completed and your download link.

Q: Is this Software? 2017-06-07T11:50:10+00:00

No. These are templates like spreadsheets or documents.

We provide templates that may be used in Office Productivity suites like Microsoft Excel or Word.

Q: How do I get a free template? 2017-06-07T11:47:14+00:00

You will need to create an account here on ConstructionOfficeOnline.com and then add the free templates to your cart. When you are ready, complete the checkout process. If the templates are free, the order process will finish without asking for payment.

Upon the completion of the order process, a Download ID will be emailed to you so you can access the file(s).

Alternatively, you can log into your account at ConstructionOfficeOnline.com to access your downloads.

By opening an account at ConstructionOfficeOnline.com, you’re making a statement! Just like thousands of others who are members of ConstructionOfficeOnline.com, you’re account entitles you to place orders as well as discover the latest technologies emerging that can be used in the construction industry.

Q: Do you mail a CD? 2017-06-07T11:46:35+00:00

No. The templates are downloaded from this site.

After you finish the order process, you will receive an email that has a Unique Download ID. Use the link in this email to download your file(s).

Alternatively, you can log into your account at ConstructionOfficeOnline.com to access your files.

Q: Do I have to have an account to place an order? 2017-06-07T11:45:18+00:00

Yes. We do this for two reasons: Security and Future Developments with either the template files (like updates) and ConstructionOfficeOnline.com.

First, for security, we want to make sure our client information remains safe. The best way to do that is to validate everyone who wishes to download any file from ConstructionOfficeOnline.com. This if for our protection as much as yours.

We respect your privacy and we value every minute you’re working. We know how busy folks are in the construction industry – remember, we’re right there with you. So sending you emails to market our products is just not something you’ll see from us. Frankly, we would rather invest our time on developing, researching, and exploring new technology that can be used in the construction industry for folks like us.

By opening an account at ConstructionOfficeOnline.com, you’re making a statement! Just like thousands of others who are members of ConstructionOfficeOnline.com, you’re account entitles you to place orders as well as discover the latest technologies emerging that can be used in the construction industry. You’ll also receive special discounts on new features of the COO WebOffice suite soon to be released.

Q: I am experiencing problems using this Web site. 2017-06-07T11:44:09+00:00

Occasionally, this Web site may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Internet Explorer) and make sure your browser accepts cookies. If you continue to experience problems, please try to access the Web site at a later time.

Q: Do you offer Refunds? 2017-06-07T11:41:04+00:00

First, any concern or issue related to Refunds, Returns, and Cancelations should be addressed to the specific vendor, merchant, or provider of software, templates or other digital files you have purchased on ConstructionOfficeOnline.com

Generally and because of the un-recoverable nature of digital downloads, we make every effort possible to provide you with enough information to make a decision to purchase these files. Should you have any questions, they must be asked prior to agreeing to the Terms & Conditions required to complete the purchase process.

Our return, refund and cancelation policy is such that should you receive a file that was not explicitly described in your purchase order as a result of an error or malfunction experienced while using ConstructionOfficeOnline.com, we will request your participation in resolving the problem and provide you with the template listed in the Purchase Order.

As digital downloads distributed on this site do not contain encrypted source and are not bound to a particular domain, machine, or any other special identifier which would enable us to verify use, we do not provide nor offer a refund policy of any kind except as specifically identified in the individual product descriptions. By accepting the terms of Service, confirming your order, downloading the templates, you agree to these terms. Please, be very careful, we do not refund.

Q: My computer is giving me an error 2017-06-07T11:39:32+00:00

In order to use .pdf forms (.pdf is Portable Document Format), your computer must have a recent version of the free Adobe Acrobat Reader installed, no earlier than 4.0 but preferably no earlier than 5.0.

These forms (.pdf) do NOT work in Microsoft Word or any other word processing program, they ONLY work using the Adobe program(s) or another compatible .pdf reader.

To download the latest version of Adobe Acrobat Reader, click here. This will open a new window where you can download and install the latest version.

Q: Do I need any other software to use these templates? 2017-06-07T11:38:10+00:00

That depends.

Most people already use Microsoft Office but if you don’t have MS Office, you can try OpenOffice or even Google Docs. However, not all software is the same and may require additional changes to the template. That is to say that we have seen some formulas fail to import into other productivity platforms like Google Docs.

OpenOffice is free and very much like MS Office.

Q: My computer gives me a message that the file/form has a virus 2017-06-07T11:34:21+00:00

Please don’t worry. None of these templates have viruses.

Some of the templates we sell work by using something called Macros. This is a sort of programming that goes on in the background and is inserted into the template file. Generally, if your security levels are set High in Microsoft Office, you will receive a message that warns of a potential virus. Simply follow the instructions given in your version of software to lower your security levels so that you will not receive these warnings any longer.

Q: How do I keep the buttons from printing in the excel file? 2017-06-07T11:32:42+00:00

You can Right-Click on the edge of the button once.

When the menu comes up, Right-Click again on the edge of the button.

Left-Click on Size and Properties

In the window that comes up, click on the Properties tab.

Click the box for Print object to uncheck it.

Click Close.

Now you can print your schedule without the button showing. Do this for any other buttons that may be showing in your print preview.

Q: I can’t find the form on my computer 2016-12-03T17:13:39+00:00

When downloading, we recommend saving the file(s) to your desktop.  Then go back to your desktop to move these files where you would like them to go.

Remember that you may need to “unzip” the files before using them.  See the FAQ item “How to Unzip a file” for more details on this.

If you cannot locate your purchase, simply email us with your order number and we will either email a new download link or send the file directly to you attached in an email response.

Q: I downloaded the file but can’t find it 2016-12-03T17:13:04+00:00

We usually recommend saving downloaded files to your desktop. This provides easy access to the files until you are ready to store them in a more permanent place on your computer.

Many files provided by ConstructionOfficeOnline.com are compressed using a Zip utility. This reduces the file size for faster downloads and simplifies the process where multiple files would ordinarily need to be downloaded individually – you get one file instead.

Once you unzip the file, you’ll have access to the multiple files inside. To Unzip the files, you’ll need one of the programs below:

  • 7-Zip – This is a free utility and works fine: www.7-zip.org (ConstructionOfficeOnline.com Highly Recommended)
  • Winzip – This is a free utility and works fine: www.winzip.com
  • PKzip – This is a free utility and works fine: www.pkware.com
  • J Zip – This is a free utility and works fine: www.jzip.com

Windows XP and Vista provide a function by default that will allow you to open compressed files. However, this is a very limited feature and is often not enabled. We strongly recommend using one of the utilities above.

Q: (unzip) How do I change the file from .zip to the right format? 2017-08-17T20:20:39+00:00

Q: (unzip) How do I change the file from .zip to the right format?
A: We like using 7-Zip

Many of the files on ConstructionOfficeOnline.com are in zip format which allows us to:

  1. Reduce the file size and speed up downloading.
  2. Package multiple files into one download.

You’ll need to decompress or “Unzip” the files before using them.

Here are some simple instructions based on different software utilities

7-Zip:

  1. Right-Click on the file ( i.e.  schedules.zip )
  2. Click on 7-Zip in the menu
  3. In the sub menu, select the option you desire (we recommend selecting Extract to [filename] where the filename is the name of the file you are unzipping )
  4. This will create a folder in same location as the .zip file with the name of the file as the folder name.
  5. NOTE:  We recommend using your Desktop or your default “Downloads” folder as a temporary location for files like these..
  6. Once the extraction is complete, you can browse to the folder and access your file(s).

Windows (XP / Vista / 7/8/10) default:
Windows XP, Vista and Windows 7 provide a function by default that will allow you to open compressed files.  
This may not work if other compression software is installed on your computer like WinRAR.

  1. Right-Click on the file ( i.e.  schedules.zip )
  2. Click on Extract All…
  3. Enter the location of where you would like to save the file (We recommend using your Desktop or Windows Default)
  4. Click Extract and wait for the process to complete.
  5. By default, a window will open when the extraction is finished.  Inside, you’ll see your file(s).

WinZip:

  1. Double-click on the Zip file.
  2. It should expand automatically.
  3. A file or folder with the same name (without the Zip) should appear.
  4. Drag the contents of the Zip file to the desktop (or another location). When you do this, you will be copying the information from the Zip file to the computer. This will be your working copy of the data from the Zip file.
  5. Close the Zip file window. You may keep the Zip file or delete it.

 Programs for file compression:

  • 7-Zip – This is a free utility and works fine: www.7-zip.org (ConstructionOfficeOnline.com Recommended)
  • Winzip – This is a free utility and works fine: www.winzip.com
  • PKzip – This is a free utility and works fine: www.pkware.com
  • J Zip – This is a free utility and works fine: www.jzip.com

We recommended using 7-Zip.

Q: The download link is expired. Now what? 2016-12-03T17:11:24+00:00

A: No problem.

Email us with the transaction number and we’ll send you a new download link.

Be sure to save this file to your computer in a location you’ll remember. Then the next time you need the form, simply open the file you downloaded and go.

Q: How long does it take to download the templates 2016-12-03T17:10:55+00:00

A: Less than a minute

This really depends on your internet connection as well as any firewall for a corporate network. Generally, the download should take no more than 1 minute with a typical DSL connection.

If you continue to experience a delay in your download, please let us know and we’ll forward the file to you via email. Just let us know your order number so we send the correct file.

Q: When will I receive my order? 2016-12-03T17:05:42+00:00

A:  Within minutes or as fast as email can go.

After your payment process is complete, you will receive a confirmation email letting you know your payment is complete.  You can now download your files two ways.

Download Link sent by email
You will receive an email with the download link(s) for the files you purchased.  This process usually takes no more than a few minutes.
NOTE:  If you have not received any emails, please check your account at http://ConstructionOfficeOnline.com and verify the correct email address is listed in your account settings.

Make sure ConstructionOfficeOnline.com email is not included in your spam filter.

Download from your Account
You can also log into your account at ConstructionOfficeOnline.com to download the files you’ve purchased.

Q: How do I get the template? 2016-12-03T16:51:31+00:00


A:  
Download the file(s)

Once you have completed the purchase process, two things will happen:

  1. You will be taken to a confirmation page that shows the transaction has been complete.  Wait for about 10 seconds and you will be automatically be taken back to Construction Office Online and given our confirmation page.  This page will also show you the transaction number and a link to Download your purchase.
  2. In addition to the above, you will receive multiple emails detailing the purchase process.  Once payment is approved, you will receive an email from us with a download link inside the email.  Upon clicking this link, you will be taken to the download page where you can click and save your purchase.

Remember, these links are good for only a short period of time and will automatically become inactive after 3 days.

Q: How do I pay for the template? 2016-12-03T16:54:20+00:00

A:  Add the template to your cart and complete the Checkout process.

You can you a Credit Card (We accept Visa, Mastercard, American Express, and Discover) or a PayPal account.  A PayPal account is not required.

Currently, Construction Office Online uses the PayPal payment gateway system to process all purchases whether you are using a credit card or PayPal account.

Make PayPal a part of the success of your business.  Start accepting payments online in minutes

Sign up for PayPal and start accepting credit card payments instantly.

Q: Do you mail the templates? 2017-08-17T21:19:42+00:00

A:  Better than that – You can download them.

We could mail them for you but the point of ConstructionOfficeOnline.com is the ability to get the templates immediately.  Rather than provide a paper copy these templates are digital files that can be modified to suit your needs, saved, and re-used over and over.

Once the Order process is complete, you’ll be provided with a Download ID unique to your files.  This link enables you to download the file immediately.  For more information on this process, see the Downloading Templates FAQ section.

If you would prefer to have a CD copy of the templates you order, please let us know by submitting your request to us.  Please note that there is a fee of $20.00 for the CD plus shipping charges.

Q: My transaction was interrupted during the purchase process… 2016-12-03T16:55:02+00:00

A:  That’s OK

If during the purchase process, the transaction is interrupted before you complete the payment process, your transaction will not be complete.

To complete your transaction, simply log back into your account and click on My Account in the top menu.
Note:  This menu is not shown unless you are logged into ConstructionOfficeOnline.com

You will be taken to a page that shows a summary of transactions on your account.

Click on View next to the transaction you want to complete which should say Pending.

If the transaction was not complete, you will see a PayPal logo with “CLICK HERE TO PAY” below the logo.

Click on this button to complete the transaction.

You will receive two more emails: One confirming the transaction was complete and the 2nd one will provide you with the download link to the template.

Q: My computer crashed…lost form 2016-12-03T16:55:49+00:00

A:  No Problem – We have your back(up)!

If you loose the form (Computer crash, changed computers, etc) no problem. Email us with your transaction number and we’ll provide you with a new download link.

Q: How to Unzip a file 2017-08-17T20:28:37+00:00

Q: How to Unzip a file

A: We like using 7-Zip

Many of the files on ConstructionOfficeOnline.com are in zip format which allows us to:

  1. Reduce the file size and speed up downloading.
  2. Package multiple files into one download.

You’ll need to decompress or “Unzip” the files before using them.

Here are some simple instructions based on different software utilities

7-Zip:

  1. Right-Click on the file ( i.e.  schedules.zip )
  2. Click on 7-Zip in the menu
  3. In the sub menu, select the option you desire (we recommend selecting Extract to [filename] where the filename is the name of the file you are unzipping )
  4. This will create a folder in same location as the .zip file with the name of the file as the folder name.
  5. NOTE:  We recommend using your Desktop or your default “Downloads” folder as a temporary location for files like these..
  6. Once the extraction is complete, you can browse to the folder and access your file(s).

Windows (XP / Vista / 7/8/10) default:
Windows XP, Vista and Windows 7 provide a function by default that will allow you to open compressed files.  
This may not work if other compression software is installed on your computer like WinRAR.

  1. Right-Click on the file ( i.e.  schedules.zip )
  2. Click on Extract All…
  3. Enter the location of where you would like to save the file (We recommend using your Desktop or Windows Default)
  4. Click Extract and wait for the process to complete.
  5. By default, a window will open when the extraction is finished.  Inside, you’ll see your file(s).

WinZip:

  1. Double-click on the Zip file.
  2. It should expand automatically.
  3. A file or folder with the same name (without the Zip) should appear.
  4. Drag the contents of the Zip file to the desktop (or another location). When you do this, you will be copying the information from the Zip file to the computer. This will be your working copy of the data from the Zip file.
  5. Close the Zip file window. You may keep the Zip file or delete it.

 Programs for file compression:

  • 7-Zip – This is a free utility and works fine: www.7-zip.org (ConstructionOfficeOnline.com Recommended)
  • Winzip – This is a free utility and works fine: www.winzip.com
  • PKzip – This is a free utility and works fine: www.pkware.com
  • J Zip – This is a free utility and works fine: www.jzip.com

We recommended using 7-Zip.