A:  There are several reason this may happen and all of them are common and easy to correct.

  1. Order is not complete
  2. Our email is blocked by your spam filters
  3. Your email address is incorrect in our system

Order is not complete:
Even if the product you desire is free, you must complete the order process to receive a download ID.  Please make sure you have completed the order process.

How to tell if your order is complete.
When you have completed the order process, you will have received three (3) emails from ConstructionOfficeOnline.com

How to Complete the Order Process:

  • Login to your Account
  • Click on ‘My Account’ in the top menu
  • Click on the Order you wish to review
  • Click on the PayPal button -See the image below

paypal_order

  • A new window will pop up that will look similar to the image below as you will be taken to the PayPal site
    to complete the payment process.
  • Login to your PayPal Account or click on the link under “Don’t have a PayPal Account” – see the image below

paypal-login-page-non-user-copy

  • Once payment is complete, you will received the two remaining emails outlined above.
  1. Purchase Order:  This shows the order you have process through ConstructionOfficeOnline.com.
    Note:  This does not show payment has been made.
  2. Download Info:  This is the email where you receive the download link to your file or files.
    You will receive this email once you have completed the payment process.
  3. Order Status Update:  Notification that the order status is Confirmed.

Email was considered Spam by your email system:
Please make sure that ConstructionOfficeOnline.com is an allowed sender of email to your account.

Email address at ConstructionOfficeOnline.com is incorrect:
If you have not received any emails from us then there is a problem with the email address entered into the system.  This is common and can be easily corrected.

Simply log into your account at ConstructionOfficeOnline.com and edit your account settings.

While you are logged into your account, you can access your files and download them.