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Purchasing Templates
Q: My transaction was interrupted during the purchase process...
FAQs - Purchasing Templates

A:  That's OK

If during the purchase process, the transaction is interrupted before you complete the payment process, your transaction will not be complete.

To complete your transaction, simply log back into your account and click on My Account in the top menu.
Note:  This menu is not shown unless you are logged into ConstructionOfficeOnline.com

You will be taken to a page that shows a summary of transactions on your account.

Click on View next to the transaction you want to complete which should say Pending.

If the transaction was not complete, you will see a PayPal logo with “CLICK HERE TO PAY” below the logo.

Click on this button to complete the transaction.

You will receive two more emails: One confirming the transaction was complete and the 2nd one will provide you with the download link to the template.

 
Q: My computer crashed...lost form
FAQs - Purchasing Templates

A:  No Problem - We have your back(up)!

If you loose the form (Computer crash, changed computers, etc) no problem. Email us with your transaction number and we'll provide you with a new download link.

 
Q: Do you mail the templates?
FAQs - Purchasing Templates

A:  Better than that - You can download them.

We could mail them for you but the point of ConstructionOfficeOnline.com is the ability to get the templates immediately.  Rather than provide a paper copy these templates are digital files that can be modified to suit your needs, saved, and re-used over and over. 

Once the Order process is complete, you'll be provided with a Download ID unique to your files.  This link enables you to download the file immediately.  For more information on this process, see the Downloading Templates FAQ section.

If you would prefer to have a CD copy of the templates you order, please let us know by submitting your request to us.  Please note that there is a fee of $20.00 for the CD plus shipping charges.

 
Q: How do I get the template?
FAQs - Purchasing Templates

A:  Download the file(s)

Once you have completed the purchase process, two things will happen:

  1. You will be taken to a confirmation page that shows the transaction has been complete.  Wait for about 10 seconds and you will be automatically be taken back to Construction Office Online and given our confirmation page.  This page will also show you the transaction number and a link to Download your purchase.
  2. In addition to the above, you will receive multiple emails detailing the purchase process.  Once payment is approved, you will receive an email from us with a download link inside the email.  Upon clicking this link, you will be taken to the download page where you can click and save your purchase.

Remember, these links are good for only a short period of time and will automatically become inactive after 3 days.

 
Q: How do I pay for the template?
FAQs - Purchasing Templates

A:  Add the template to your cart and complete the Checkout process.

You can you a Credit Card (We accept Visa, Mastercard, American Express, and Discover) or a PayPal account.  A PayPal account is not required.

Currently, Construction Office Online uses the PayPal payment gateway system to process all purchases whether you are using a credit card or PayPal account.  

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