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Before You Purchase
Q: How to Create and account
FAQs - Before You Purchase

A:  To create an account, simply click the Login link at the upper right corner of the site.

This will present a pop-up window where you will click on Create an account.

This will take you to a page where you can provide your information and create an account.

Notice the Captcha box at the bottom. This is required to prevent spammers from creating accounts for malicious purposes. Simply move the slider to the right then click Register.

You will receive an email with confirmation of your account creation.

Next, find the templates you would like click the Add to Cart button. 

Once you have added this to your cart, it should show up in the Left column under “Items in Cart”

When you are ready to checkout, click on Show Cart at the bottom of the Items in Cart list (see image above).

You will be taken to a screen that looks like this.

Click Checkout.

If you are no longer logged in, simply enter your login information and click Login.

Otherwise, you’ll be taken to the Checkout screen where you can enter Payment information. After double checking your order, select your payment type and click Next at the bottom.

The next step is to Confirm and place your order. If everything is ok and if you agree to the Terms of Service, put a check in the box indicating you agree and click Confirm Order.

NOTICE:This may take several seconds. Do Not Click more than one time.

Next, you will see a Thank you page and you will receive 3 emails throughout this process. The last email will contain your Download ID. You can use this link to download your file or simply click on My Account in the top menu of the website.

After clicking on My Account, your orders will be listed on the first screen. Click on the order that contains the file you want to download then click on the Green arrow next the file you want to download.

On the next screen (Download Area), click Start Download to begin downloading your file. NOTE:The download ID will automatically fill in by itself if you have used the link from your account access.

Make sure to save the file in a location you’ll remember. Most computers save these files in a folder under My Documents called Downloads.

We recommend saving them to your desktop then moving them later. Some files are zipped (compressed) and will require unzipping before using. Here is a link on “How to Unzip a file”.

 
Q: Do you offer Refunds?
FAQs - Before You Purchase

A: First, any concern or issue related to Refunds, Returns, and Cancelations should be addressed to the specific vendor, merchant, or provider of software, templates or other digital files you have purchased on ConstructionOfficeOnline.com

Generally and because of the un-recoverable nature of digital downloads, we make every effort possible to provide you with enough information to make a decision to purchase these files.  Should you have any questions, they must be asked prior to agreeing to the Terms & Conditions required to complete the purchase process.

Our return, refund and cancelation policy is such that should you receive a file that was not explicitly described in your purchase order as a result of an error or malfunction experienced while using ConstructionOfficeOnline.com, we will request your participation in resolving the problem and provide you with the template listed in the Purchase Order.

As digital downloads distributed on this site do not contain encrypted source and are not bound to a particular domain, machine, or any other special identifier which would enable us to verify use, we do not provide nor offer a refund policy of any kind except as specifically identified in the individual product descriptions. By accepting the terms of Service, confirming your order, downloading the templates, you agree to these terms. Please, be very careful, we do not refund.

 
Q: I am experiencing problems using this Web site.
FAQs - Before You Purchase

A:  Occasionally, this Web site may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Internet Explorer) and make sure your browser accepts cookies. If you continue to experience problems, please try to access the Web site at a later time.

 
Q: Do I have to have an account to place an order?
FAQs - Before You Purchase

A: Yes.  We do this for two reasons:  Security and Future Developments with either the template files (like updates) and ConstructionOfficeOnline.com.

First, for security, we want to make sure our client information remains safe.  The best way to do that is to validate everyone who wishes to download any file from ConstructionOfficeOnline.com.  This if for our protection as much as yours.

We respect your privacy and we value every minute you're working.  We know how busy folks are in the construction industry - remember, we're right there with you.  So sending you emails to market our products is just not something you'll see from us.  Frankly, we would rather invest our time on developing, researching, and exploring new technology that can be used in the construction industry for folks like us.

By opening an account at ConstructionOfficeOnline.com, you're making a statement!  Just like thousands of others who are members of ConstructionOfficeOnline.com, you're account entitles you to place orders as well as discover the latest technologies emerging that can be used in the construction industry.  You'll also receive special discounts on new features of the COO WebOffice suite soon to be released.

 
Q: Do you mail a CD?
FAQs - Before You Purchase

A: No.  The templates are downloaded from this site. 

After you finish the order process, you will receive an email that has a Unique Download ID.  Use the link in this email to download your file(s).

Alternatively, you can log into your account at ConstructionOfficeOnline.com to access your files.

 
Q: How do I get a free template?
FAQs - Before You Purchase

A: You will need to create an account here on ConstructionOfficeOnline.com and then add the free templates to your cart.  When you are ready, complete the checkout process.  If the templates are free, the order process will finish without asking for payment.

Upon the completion of the order process, a Download ID will be emailed to you so you can access the file(s).

Alternatively, you can log into your account at ConstructionOfficeOnline.com to access your downloads.

By opening an account at ConstructionOfficeOnline.com, you're making a statement!  Just like thousands of others who are members of ConstructionOfficeOnline.com, you're account entitles you to place orders as well as discover the latest technologies emerging that can be used in the construction industry. 

 
Q: Is this Software?
FAQs - Before You Purchase

A: No.  These are templates like spreadsheets or documents.

We provide templates that may be used in Office Productivity suites like Microsoft Excel or Word.

 
Q: Is it safe to use my credit card online?
FAQs - Before You Purchase

A:  Yes.  When you use your credit card to purchase products on our Web site, rest assured that your transaction information is transmitted over a secure connection.

Our merchant account services are provided by PayPal and uses Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL.  This technology safeguards your personal information when it is transmitted to us.

All online transactions are secured by

verisign logo THRU    paypal logo


How the Buying Process Works:

PayPal is designed from the ground up to be a safer way to send money online. PayPal doesn't expose or sell your financial information to merchants.
 

Paypal Purchase Process
 

     1.  Your sensitive financial information is securely stored on PayPal servers.
     2.  When you use PayPal to pay online, you provide only your PayPal email address.
     3.  ConstructionOfficeOnline receives payment from PayPal without ever seeing your financial information.
     4.  You receive an email confirmation that your transaction has been completed and your download link.

 

 
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