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After You Purchase
Q: When will I receive my order?
FAQs - After You Purchase

A:  Within minutes or as fast as email can go.

After your payment process is complete, you will receive a confirmation email letting you know your payment is complete.  You can now download your files two ways. 

Download Link sent by email
You will receive an email with the download link(s) for the files you purchased.  This process usually takes no more than a few minutes.
NOTE:  If you have not received any emails, please check your account at http://ConstructionOfficeOnline.com and verify the correct email address is listed in your account settings.  

Make sure ConstructionOfficeOnline.com email is not included in your spam filter.

Download from your Account
You can also log into your account at ConstructionOfficeOnline.com to download the files you've purchased.

 

 
Q: How to Unzip a file
FAQs - After You Purchase

A: We like using 7-Zip

Many of the files on ConstructionOfficeOnline.com are in zip format which allows us to:

  1. Reduce the file size and speed up downloading. 
  2. Package multiple files into one download.

You'll need to decompress or "Unzip" the files before using them. 

Here are some simple instructions based on different software utilities

7-Zip:

  1. Right-Click on the file ( i.e.  schedules.zip )
  2. Click on 7-Zip in the menu
  3. In the sub menu, select the option you desire (we recommend selecting Extract to [filename] where the filename is the name of the file you are unzipping )
  4. This will create a folder in same location as the .zip file with the name of the file as the folder name.
  5. NOTE:  We recommend using your Desktop or your default “Downloads” folder as a temporary location for files like these..
  6. Once the extraction is complete, you can browse to the folder and access your file(s).

 

Windows (XP / Vista / 7) default:
Windows XP, Vista and Windows 7 provide a function by default that will allow you to open compressed files.  
This may not work if other compression software is installed on your computer like WinRAR.

  1. Right-Click on the file ( i.e.  schedules.zip )
  2. Click on Extract All…
  3. Enter the location of where you would like to save the file (We recommend using your Desktop or Windows Default)
  4. Click Extract and wait for the process to complete.
  5. By default, a window will open when the extraction is finished.  Inside, you'll see your file(s).

 

WinZip:

  1. Double-click on the Zip file.
  2. It should expand automatically.
  3. A file or folder with the same name (without the Zip) should appear.
  4. Drag the contents of the Zip file to the desktop (or another location). When you do this, you will be copying the information from the Zip file to the computer. This will be your working copy of the data from the Zip file.
  5. Close the Zip file window. You may keep the Zip file or delete it.

 

Programs for file compression:

  • 7-Zip - This is a free utility and works fine: www.7-zip.org (ConstructionOfficeOnline.com Recommended)
  • Winzip - This is a free utility and works fine: www.winzip.com
  • PKzip - This is a free utility and works fine: www.pkware.com
  • J Zip - This is a free utility and works fine: www.jzip.com

We recommended using 7-Zip.

 
Q: I did not receive my download link
FAQs - After You Purchase

A:  There are several reason this may happen and all of them are common and easy to correct.

  1. Order is not complete
  2. Our email is blocked by your spam filters
  3. Your email address is incorrect in our system

Order is not complete:
Even if the product you desire is free, you must complete the order process to receive a download ID.  Please make sure you have completed the order process.

How to tell if your order is complete.
When you have completed the order process, you will have received three (3) emails from ConstructionOfficeOnline.com

 

How to Complete the Order Process:

  • Login to your Account
  • Click on 'My Account' in the top menu
  • Click on the Order you wish to review
  • Click on the PayPal button -See the image below 

  • A new window will pop up that will look similar to the image below as you will be taken to the PayPal site
    to complete the payment process.
  •  
  • Login to your PayPal Account or click on the link under "Don't have a PayPal Account" - see the image below

  • Once payment is complete, you will received the two remaining emails outlined above.
  1. Purchase Order:  This shows the order you have process through ConstructionOfficeOnline.com. 
    Note:  This does not show payment has been made.
  2. Download Info:  This is the email where you receive the download link to your file or files. 
    You will receive this email once you have completed the payment process.
  3. Order Status Update:  Notification that the order status is Confirmed.

Email was considered Spam by your email system:
Please make sure that ConstructionOfficeOnline.com is an allowed sender of email to your account.

Email address at ConstructionOfficeOnline.com is incorrect:
If you have not received any emails from us then there is a problem with the email address entered into the system.  This is common and can be easily corrected.

Simply log into your account at http://ConstructionOfficeOnline.com and edit your account settings.  

While you are logged into your account, you can access your files and download them.

 

 

 



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